Shipping
Worldwide Shipping
At Clivia, we’re passionate about delivering our handcrafted masterpieces to nail enthusiasts in America. Shipping specifics, including charges and estimated delivery times, will be clearly laid out for you during checkout. We’re thrilled to offer complimentary shipping on buy 3 items.
Crafting your Magic
Every Clivia nail set is uniquely tailored just for you. Our made-to-order approach not only guarantees personalized craftsmanship but also champions sustainability by reducing waste. Kindly allow 2-5 business days for our dedicated artists to craft your perfect set.
Shipping Timeline
Your order will be dispatched as soon as our nail techs finish handcrafting your nails. Keep in mind, we’re in full swing on business days, which excludes weekends and public holidays. As soon as your Clivia package begins its journey to you, you’ll receive an email with a tracking number to chart its progress.
See below to find more information
Note* Currently we are Only Shipping to USA
Excluding: Hawaii & Alaska, Puerto Rico, PO Box APO/FPO/DPO, Military Addresses
Restricted Hazardous Items
Certain items, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted from air-transport due to U.S. Department of Transportation regulations and must be shipped by ground shipping only and will potentially take additional time to arrive. Please reference your estimated delivery date during checkout and post-purchase notifications for estimated delivery.
Business Days & Holidays
All orders process and ship Monday – Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages will not be shipped from our distribution center on weekends or the following U.S. holidays.
New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day (4th of July), Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. Orders placed on these days will be processed on the next business day.
Lost or Stolen Item
We understand the frustration of awaiting a cherished package, only for it to go missing. While circumstances like these are beyond our control, our devoted customer service team will collaborate closely with you and the carrier office to address and resolve the issue. Your satisfaction is our priority, and we’ll make every effort to ensure a positive experience.
