Return & Exchange Policy
Our Dedication
At Clivia, we’re committed to ensuring every customer’s experience is as radiant and flawless as our nails. Need help? Reach out to us at customerservice@c-livia.com.
Return Policy
Please note that original shipping will not be refunded for any returns.
*In the case that items arrive open/tampered with, we will not be able to issue a refund and must dispose of the product for sanitary purposes.
We are currently experiencing delays. Please allow additional time for returns to process and refunds to be issued. *
Return Deadline
Customers can apply for a return within 7 days after receiving the armored item. Starting from the date of delivery and receipt of the goods, the receipt date displayed in the logistics information shall prevail.
Return Conditions
The product must remain in its original state, unused, damaged, modified, or washed. All labels, packaging, and accessories on the armor must be intact and undamaged. For example, there should be no peeling of nail polish, bending or cracking of nails.
Customers need to contact customer service staff in advance Provide proof of purchase, such as order number, payment information, and other relevant information, so that we can verify the purchase record.
♦ Sale items and opened packages are not eligible for return or exchange.
♦ All promotional and holiday sale event items are FINAL SALE.
♦ All One Gel purchases are considered final sale. Like many other retailers, due to hygiene and safety concerns, Clivia does not accept returns for opened or used cosmetics, including nail polish
♦ Orders placed using discount codes may be returned as long as they are unopened, and within the 7 days of placing the order, with the exception of special holiday promotions.
♦ If the product is improperly used by the customer (such as forced bending, excessive polishing, etc.), intentionally damaged, or modified due to non product quality issues, returns are not accepted.
♦ Customized wearable armor generally does not accept returns unless there are quality issues with our products. Because customized products are made according to specific customer requirements and have uniqueness.
♦ We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
Refund Method
If the return request is approved, we will process the refund using the original payment method. If the customer paid with a credit card, the refund will be returned to the corresponding credit card account; If payment is made through a third-party payment platform (such as PayPal), the refund will be refunded to the account of that payment platform. The refund processing time is usually completed within 03 working days after we receive and inspect the returned goods, but there may be delays due to the processing procedures of the payment platform and bank.
Handling of Special Circumstances
When encountering force majeure factors (such as natural disasters, wars, epidemics, etc.) that affect the return/exchange process, we will maintain our commitment.
F'aulty ltems
While rare, if you happen to receive a faulty item or if there’s an oversight on our part, please reachout to us immediately. We promise to address such issues with urgency and care, handling them ona case-by-case basis to ensure your complete satisfaction. Thank you for choosing Clivia Nails. We’re here to elevate your beauty, one nail at a time. If you have any further questions or require assistance, please don’t hesitate to contact directly, We are here to help you throughout the return process.
